Store Policy & Returns

When you shop with Global Herbal Supplies we guarantee each and every product that we sell! We offer our customers a 100% Customer Satisfaction Policy.


Any item can be returned within 30 days of the arrival of the shipment for a full refund on the cost of goods (excluding shipping charges) as long as the item is returned intact and in the original packaging. The item must be in a saleable condition. Partially used products will not be credited.

If you are unhappy with the results that a particular product provides please contact our Customer Care Team to discuss the situation and the possibility of a manufacturer's refund.

If an error has been made by our company in relation to an order, we will gladly pay for re-shipment or return of the product (by standard / traceable delivery).

All returns are to be sent to:

Global Herbal Supplies,
19 Byrnes Street 
Mareeba, QLD, 4880 AUSTRALIA

For your assurance, please use a method of delivery that is traceable and provides proof of delivery as we MUST receive the returned item in order for a product refund to be approved.

Samples or promotional items cannot be returned, refunded or exchanged.


If you simply change your mind after ordering and decide that you no longer wish to try a product please contact us as soon as possible. If we receive your cancellation notification before your order is processed then no charges will be made to your account. If we receive your cancellation notification after your order is processed (but not sent) then a full refund can be processed. If your order has already been shipped please refer to our return policy (above).


Any personal details supplied to us are kept private and are not given, sold or rented to any third party. This includes your e-mail address.

Global Herbal Supplies does NOT participate in any form on SPAM mailing / advertising. If you feel you have received any email from us in error or you do not wish to hear from us again please use any appropriate unsubscribe links or contact us directly for assistance.


All prices are subject to change but we will notify you if any change has occurred before processing your order. Global Herbal Supplies will endeavor to maintain accurate pricing at all times, however, we assume no liability for errors in pricing on our website.


Global Herbal Supplies does not offer medical advice, nor is anything contained on its pages intended to constitute professional advice for medical diagnosis or treatment. If you contact Global Herbal Supplies the response is not intended as medical or professional advice, nor can it be relied upon for medical, legal or financial decisions. In no event shall Global Herbal Supplies be liable for any damages including, but not limited to, direct, indirect, incidental, special, or consequential damages (including without limitation, damages for loss of business income or profit, business interruption, loss of data, manufacturing damages, or any other loss whatsoever) arising out of, or in connection with Global Herbal Supplies.

Thank you for shopping with our family at Global Herbal Supplies