Providing a safe, secure and efficient shopping experience is extremely important to us at Global Herbal Supplies. We guarantee that your order details are secure and private Whenever you place an order with Global Herbal Supplies your details are protected using Secure Sockets Layer (SSL) encryption technology before they are sent over the Internet. SSL encryption technology makes it virtually impossible for your information to be stolen or intercepted while being transferred. We also delete all order details from our computer files once your order has been processed. You can tell that the connection you are using is secure by a number of ways 1. If the URL (website address) of the page that you are ordering through is a "https" link rather than the usual "http" 2. Look for a lock icon in your browser which shows that you are on a secure web page Internet Explorer - Netscape - Other important facts that make your online shopping even more secure If you pay by credit or charge card online, your transaction will be protected by the Fair Credit Billing Act. Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, we will cover the entire liability for you, up to the full $50. We will cover this liability if the unauthorized use of your credit card was no fault of your own from purchases made at globalherbalsupplies.com while using the secure server. If you are hesitant about placing your order online, you could place your order over the phone, via fax, western union or by Paypal. See our payment options page for more details. TOLL FREE ORDER HOTLINES:   INTERNATIONAL:       Australia: 1800 646 921   PHONE: +617 4092 7781 United Kingdom: 0800 0280 956   FAX: +617 4092 7782  United States: 1 - 877 553 4488     A message recording service is available 24 hours a day, 7 days a week however if you would like to place your order with a live representative please call during our business hours between 9am - 6pm Monday to Friday. Order Confirmation Once your order is processed an email confirmation will be sent to the email address you supplied, be sure to keep and print this email as record of your purchase. This email will include the important details about your order including the delivery address, what you have ordered and your order reference number. If you do not receive an email from us there are several possibilities why. Although spam blockers are intended to block unwanted emails they can often block emails that you require, which may be the case if you have placed an order but have not received a confirmation email. Alternatively, you may have submitted your email address incorrectly. Either way, if you do not receive an email from us after you have placed your order please contact us. The Global Herbal Supplies staff are always available to help so if you need assistance we would love to hear from you.