Global Herbal Supplies ~ Company Policies We know that your satisfaction is the greatest asset we can gain. At Global Herbal Supplies (GHS) we strive to satisfy each and every one of our customers' needs. So, if you are not completely happy with your shopping experience please tell us and let us know how we can improve our service to you. Satisfaction Guarantee When you shop with Global Herbal Supplies we guarantee each and every product that we sell! If you purchase a product from us and are unsatisfied for any reason please contact us, and then return the unopened product within 30 days of your purchase for a complete product refund. Refunds for products returned do not include postage charges and/or bank clearance fees of 4% for credit cards. Unless the mistake is on our part, in which case we will refund all charges. Cancellations If you change your mind after ordering and decide that you no longer wish to try a product please contact us as soon as possible. If you decide to cancel or return the product without trying it please do so within 30 days. A 20% re-stocking fee applies in this case and postage costs are non-refundable. Security & Your Privacy All your personal details are kept private and are not given, sold or rented to anyone. This includes your e-mail address. To ensure that you are shopping with complete safety we offer the highest degree of security by the use of Secure Socket Layer (SSL). Our SSL has the maximum 128 bit encryption for data transmission between your computer system and our Secure Server. Transactions on the Internet on Secure Servers using 128 bit encryption is by far the safest mode to transfer information, money, securities, conduct any transaction and execute legal documents ever.