Ordering questions

How much do the ear candles cost?

There are two types of ear candles available. Original and Essential Oil ear candles.

Biosun Original Hopi ear candles are:

AUD$5.00 each for 5 – 9 candles
AUD$4.50 each for 10 or more candles
AUD$4.00 each for 100 or more candles

Biosun Essential Oil Hopi ear candles are:

AUD$5.50 each for 5 – 9 more of the same scent candles
AUD$5.00 each for 10 or more of the same scent candles
AUD$4.50 each for 50 or more of the same scent candles

For example, if you order 10 of the same scent (eg. Frankincense – Cedar Scented ear candles) the price for those candles reduces to AUD$4.50 each. If you order 50 or more of the same scented candles the price reduces to AUD$4.00 per candle.

How much are the ear candles in my currency?

If you would like to know what the price is in another currency please click here for an easy-to-use currency converter.  Click Here

Are the ear candles sold in pairs?

The ear candles are sold individually, not in pairs. Prices are per candle.

How do I order?

To place an order please visit our Order Form, fill out your delivery and payment details and your order will be promptly delivered to you. Our Order Form is 128 bit digitally encrypted for maximum security and safety of your information.

What payment methods do you accept?

Payment can be made by credit cards Visa, Master-card, American Express and Aus. Bankcard.

Other payment methods include Western Union Money Transfer, Direct Bank Transfer (applicable to large orders) and PayPal. PayPal accept payment by Visa, Master-card, American Express, Discover and E-checks.

Do you have a Toll Free Ordering Hotline?

Yes, our Toll Free Order Hotlines are:

Australia – 1800 646 921
UK – 0800 0280 956
USA – 1-877 553 4488

An order recording message bank is available 24 hours a day, 7 days a week and all orders are cleared daily.

If you would like to place your order with a live consultant please call during business hours Monday to Friday, 9am – 6pm Australian Eastern Standard Time (EST).

Can I Fax my order details?

Yes, our Fax number is (+ 617) 4092 7782

Will my payment details be safe if I order from you?

Yes, definitely. Please visit our secure shopping details for more information.

Are ear candle leaflets and brochures available?

Yes. Genuine BioSun brochures can be purchased from our online store. Simply select how many you would like from the drop-down menu on our secure ordering form.

Do you have bulk purchase rates?

Yes. For orders of 500 or more candles wholesale bulk rates are available. Please Contact Us if you are interested.

What is the minimum order?

Because of freight and packaging costs, a minimum order of 5 ear candles applies.

Can I purchase the Ear Candles Wholesale?

Yes, when you purchase in bulk amounts e.g 100 and over Original Candles and 50 and over of the same type Essential Oil Candles you are receiving wholesale rates.

Do you have bulk purchase rates?

Yes. For orders of 500 or more candles wholesale bulk rates are available. Please Contact Us if you are interested.

Treatment questions

What are ear candles used for?

Ear candles are best used to help certain problems involving pain and congestion. They are also helpful for relaxation, stress and anxiety problems.

How do I use the ear candles?

Ear candles are easy to use. For safety reasons we do not recommend that you carry out the treatment by yourself, it should always be done by a second person. This will ensure your safety during the treatment and enables a considerably deeper relaxation.

For detailed instructions on how to use the ear candles please click here.

How do ear candles work?

Ear candles have a purely physical function. A light suction action (chimney effect) and the movement of the flame create a vibration of air in the ear candle.

This induces a pleasant feeling of warmth.

These benefits have been well known through 15 years of experience. To read more about how Biosun ear candles work click here.

How often should I use ear candles?

We generally recommend one treatment daily for up to seven days in acute cases, one to two times a week for chronic indications, and one treatment regularly every three to four weeks for preventative or revitalizing indications.

Should the treatment be performed on both ears?

Yes, each ear should be treated one after the other.

Can more than one candle be used on each ear during a treatment?

There is no problem to use more than one ear candle per ear provided the patient has no discomfort.

When should a person NOT use ear candles?

In the presence of a perforated eardrum or tympanotomy tube implants we strictly do not recommend the use of ear candles. The same applies to all kinds of inflammations of the ear or skin diseases in and around the ear.

If you suffer from a chronic or acute disease, or if you feel ear candling may not suit you, you should by all means consult a therapist of your confidence for further advice.

Can the ear candles be used on children?

BioSun ear candles can be used even on small children. Ear candles can be used on children who are old enough to clearly communicate what they are feeling, usually from 2.5 to 3 years. Also the child should not be frightened or need to be held down.

Does the ear candle remove wax from the ear?

The ear candles are not intended to remove wax from the ear and are not used for the purpose of cleaning the ear, however they may soften the wax to assist in cleaning.

Ear candles are best used to treat certain problems involving pain and congestion in the region, and for relaxation and treating stress and anxiety problems.

After the ear candle has burned a yellow powder can be seen. What is this?

The yellow powder is from the candle itself. It is the condensate of the beeswax that falls down inside the candle during the burning process. Because beeswax is a liquid (in solid form) it boils adjacent to the flame. This forms a vapor which then cools and solidifies (as a yellow powder) away from the flame.

I am taking anti-depressant medication. Will the St John's Wort in the ear candle react?

No. ear candles are no problem. The concern relates only to St Johns wort taken internally.

Delivery questions

How long does delivery take?

We strive to have all orders sent out as promptly as possible. All orders are processed and sent out the same day that we receive them (or the next business day).

Orders outside of Australia usually arrive within 3 to 10 business days. Australian orders usually arrive within 2 to 5 business days. We can also have your order sent by EMS courier delivery which is a faster option but is more expensive.

How much is the postage?

Postage costs depend on weight and destination. Please visit our postage page for delivery rates and prices.

The more candles you buy the more economical your purchase becomes. It is the same delivery cost for 40 candles as it is for 5! (Also, the more candles you order – the cheaper the price is per candle).

How are the ear candles packaged?

All orders are posted Airmail, using a rigid box or tube. No risk of damage. We believe that having a high quality delivery service is of utmost importance and that includes ensuring the safe arrival of your goods.

Where can the ear candles be delivered to?

We deliver all over the world, to just about every destination. Please visit our postage page for delivery rates and prices.

Product questions

What are the ingredients and materials used to make Biosun ear candles?

BioSun use only the finest premium quality ingredients sourced from certified organic producers (regularly tested).

The Biosun ear candles are made from pure beeswax, honey extract, sage, St John’s Wort, chamomile, pure essential oils and premium organic linen.

Please click here for more information about the ingredients used.

Are BioSun ear candles a high quality product?

Yes, BioSun ear candles are of impeccable quality. They are made from only the highest quality ingredients, are regularly safety tested by independent laboratories and excel to be of an extremely high standard.

For more information please visit our safety and quality information page.

Are Biosun ear candles safe to use?

BioSun ear candles are precision made from quality materials and contain the exclusive cross-shaped barrier which prevents any liquid wax or excess condensate from entering the ear.

There are many inferior “homemade” ear candles sold which are usually made from paraffin wax, a petroleum by-product, or a mix of paraffin and beeswax. Such candles have no safety features and reports of burns from dripping wax and falling ash are common.

What are the aromatherapy effects of each different essential oil blend?

  1. Frankincense-Cedar – Oriental-Ceremonial: Spiritual Opening
  2. Mandarin-Rosewood – Mildly-Exhilarating: Elation
  3. Orange-Lemon – Mildly-Fruity: Relaxed Awareness
  4. Eucalyptus-Pine Needle – Strong-Penetrating: Exhilaration
  5. Peppermint-Lemongrass – Mildly-Refreshing: Purifying Light
  6. Lavender-Rosemary – Flowery-Clear: Regenerative Warmth
  7. Sage-Thyme – Aromatic-Warm: Security
  8. Valerian-Basil –  Spicy-Deep: Liberating Peace
  9. Vetiver Root-Sandalwood ear candles – Smokey-Woody: Male Strength
  10. Patchouli-Bergamot ear candles – Exotic-Stimulating: Female Strength

What do the numbers on the ear candles represent?

The number on the ear candle indicates which type of scent the essential oil ear candle is.

Please use the guide below for reference:

  1. Frankincense-Cedar ear candles
  2. Mandarin-Rosewood ear candles
  3. Orange-Lemon ear candles
  4. Eucalyptus-Pine Needle ear candles
  5. Peppermint-Lemongrass ear candles
  6. Lavender-Rosemary ear candles
  7. Sage-Thyme  ear candles
  8. Valerian-Basil ear candles
  9. Vetiver Root-Sandalwood ear candles
  10. Patchouli-Bergamot ear candles

How can I tell which essential oil candle is which?

The BioSun Essential Oil ear candles have the BioSun logo printed on them in green colour. They are also marked with a number to indicate the type of Essential Oil scent that they are.

Please see below for the complete list of corresponding numbers.

What colour are the BioSun ear candles?

Original ear candles have the BioSun logo printed in red and the Essential Oil ear candles have the BioSun logo printed in green. 

What are the different types of Biosun ear candles?

There are two types of BioSun ear candles available. Original and Essential Oil ear candles.

Biosun Original Hopi ear candles: Traditional Hopi Indian remedy, precision made from quality materials. The pure linen roll is impregnated with 100% beeswax and powdered medicinal herbs including sage, St. John’s wort and chamomile.

Biosun Essential Oil Hopi ear candles: combining the advantages of the Original Hopi Ear Candle with traditional aromatherapy. All aromas are prepared in accordance with the ancient Chinese YIN and YANG philosophy. Unique, new scent combinations have been created incorporating the balance of both male and female elements. Click here for a list of different varieties and their descriptions.

Do the BioSun ear candles have a filter?

Yes, BioSun ear candles contain the exclusive cross-shaped barrier which prevents any liquid wax or excess condensate from entering the ear. This barrier is eco-friendly, being made from environmentally compatible polyethylene (PE).

Please click here to view a picture showing the cross-shaped barrier filter.

What is the shelf-life of beeswax ear candles?

Beeswax is extremely stable. Kept in a COOL and DARK place, in a SEALED bag, beeswax ear candles can remain perfect for years.

Do you provide samples?

Unfortunately no. Due to the large volume of free sample requests we cannot supply free samples. If you have not used the BioSun range before we encourage you to try them as we believe that if you do, you will be highly satisfied with the product quality, craftsmanship and the friendly, efficient service that we have to offer.

Why do we only sell beeswax candles, and not those made of Paraffin?

We do not distribute ear candles made of Paraffin as it is a poison, commonly a petroleum bi-product.  The ear candles that we supply are handmade using organic linen and bee’s wax.

BioSun Hopi ear candles are crafted in Germany from the highest quality ingredients, they are regularly tested at an independent laboratory in Germany and have been shown to be free of all chemical pesticide and fungicide residues.

Can ear candles be used on pets and animals?

Yes, in most cases one can use the BioSun Hopi ear candles for an animal, but not if the animal resists at the start of or during treatment.

What is the traditional history of the Hopi Ear Candle?

The Hopi (the oldest Pueblo people) who possess great medicinal knowledge and spirituality, brought the knowledge of the Hopi Ear Candle to Europe with the professional involvement of BioSun. To read about legends surrounding the Hopi ear candles click here.

Where are BioSun Hopi ear candles manufactured?

The Hopi ear candles are hand-crafted by BioSun in Germany.