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| Policies |
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Global Herbal Supplies (GHS) is a firm believer that your satisfaction is the greatest asset we can gain.
We strive to satisfy each and every one of our customers' needs.
RETURN POLICY
When you shop with Global Herbal Supplies we guarantee each and every product that we sell!
We offer our customers a 100% Customer Satisfaction Policy.
Any item can be returned within 30 days of the arrival of the shipment for a full refund on the cost of goods
(excluding shipping charges) as long as the item is returned intact and in the original packaging.
The item must be in a saleable condition. Partially used products will not be credited.
Samples or promotional items cannot be returned, refunded or exchanged.
For your assurance, please use a method of delivery that is traceable and provides proof of delivery
as we MUST receive the returned item in order for a product refund to be approved.
Returns received after 30 days may be refused or charged a 20% restocking fee.
If an error has been made by our company in relation to an order, we will gladly pay for re-shipment
or return of the product (by standard / traceable delivery).
All errors arising from miscommunication on verbal / phone orders will be the sole responsibility of the Consumer.
Please submit orders online whenever possible.
All returns are to be sent to our Australian Distribution Center:
Global Herbal Supplies
Cnr Byrnes & Eccles Sts
Mareeba, QLD, 4880
AUSTRALIA
If you are unhappy with the results that a particular product provides please inform our
customer support team to discuss the situation and the possibility of a manufacturer's refund.
CANCELLATION POLICY
If you simply change your mind after ordering and decide that you no longer wish to try a product
please contact us as soon as possible. If we receive your cancellation notification before your order
is processed then no charges will be made to your account. If we receive your cancellation notification
after your order is processed (but not sent) then the refund will be less a 5% credit clearance fee,
if payment was made via credit card.
If your order has already been shipped please refer to our return policies (above).
PRIVACY POLICY
Any personal details supplied to us are kept private and are not given, sold or rented to any third party.
This includes your e-mail address.
Global Herbal Supplies does NOT participate in any form on SPAM mailing / advertising.
If you feel you have received any email from one of our employees that is SPAM please contact us urgently
and we will thoroughly investigate the situation.
WEBSITE TERMS OF USE
Global Herbal Supplies does not offer medical advice, nor is anything contained on its pages intended
to constitute professional advice for medical diagnosis or treatment.
If you contact Global Herbal Supplies the response is not intended as medical or professional advice,
nor can it be relied upon for medical, legal or financial decisions.
In no event shall Global Herbal Supplies be liable for any damages including, but not limited to,
direct, indirect, incidental, special, or consequential damages (including without limitation,
damages for loss of business income or profit, business interruption, loss of data, manufacturing damages,
or any other loss whatsoever) arising out of, or in connection with Global Herbal Supplies.
PRICING
All prices are subject to change but we will notify if any change has occurred before processing your order.
Based on the volatile nature of our industry, price commitment can only be made prior to payment.
Global Herbal Supplies will endeavor to maintain accurate pricing at all times, however, we assume no liability
for errors in pricing on our website. Permission to reprint, digitally reproduce any page, duplicate text from a page,
or to duplicate graphic material is expressly prohibited.
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